Teller Jobs

About The Position

Requirements

• High school diploma or General Education Degree (GED).
• At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
• Goal-oriented and self-motivated to meet sales and service expectations.
• Service-oriented, with a genuine interest in helping members.
• Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
• Strong active listening skills to identify member needs.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
• Team-oriented, with the ability to work collaboratively in a branch setting.
• Basic mathematical ability, including comfort with figures, percentages, and balancing.
• Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
• Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
• Ability to review AI outputs and exercise sound judgment, while following CUTX's AI policies and controls.
• Ability to remain stationary at a teller station for extended periods and perform repetitive hand and finger motions.
• Ability to grasp and manipulate currency, coin, and negotiable instruments; communicate clearly and hear normal conversation; and visually inspect documents, identification, and currency.
• Ability to occasionally stand, walk, stoop, kneel, or crouch and occasionally lift and move up to 20 pounds.
• Ability to work during posted branch hours, which may include Saturdays.

Nice To Haves

• Prior teller, cashier, or financial services experience.
• Prior credit union or community bank experience.
• Bilingual English/Spanish.

Responsibilities

• Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
• Deliver consistently outstanding service to internal and external members.
• Balance the cash drawer and transactions daily, researching and resolving discrepancies promptly.
• Greet members, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
• Identify member needs through conversation and account activity review, and recommend appropriate CUTX products and services.
• Meet or exceed individual sales and service goals, including referrals, product recommendations, and member satisfaction.
• Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs extend beyond the Teller's scope.
• Comply with applicable financial regulations, CUTX policies, procedures, and security requirements.
• Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that trigger CTR or SAR review thresholds.
• Protect member non-public personal information and other sensitive information in accordance with CUTX privacy policies.
• Safeguard keys, combinations, documents, records, cash, and negotiable items according to dual-control and other security procedures.
• Follow branch opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
• Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
• Participate in pilots of approved AI tools, provide feedback, and adopt approved enhancements.
• Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member.
• Stop relying on and immediately escalate AI output that appears inaccurate, biased, non-compliant, or outside the role's scope.
• Avoid entering member NPI or confidential CUTX information into AI tools not approved for the relevant data classification.
• Complete assigned compliance, product, and AI training within required timeframes, including required AI training within 30 days of hire and annual refreshers.
• Meet performance expectations for teller differences, member satisfaction, referrals and cross-sell recommendations, individual sales and service goal attainment, compliance exceptions, and human review of AI-generated member-facing outputs.
• Fulfill applicable enterprise, AI-specific, and role-specific compliance obligations, including BSA/AML, OFAC, CIP/CDD, GLBA, fair lending, UDAAP, information security, Regulation CC, Regulation E, and branch security and teller operations procedures.