Teller I

Southside Bank • Lufkin, TX

2d • Onsite

About The Position

The Teller I creates a memorable customer experience by delivering consistent, value-added service and developing lasting customer relationships. The role provides teller services, including accurately processing deposits, withdrawals, check cashing, change orders, and other customer transactions. The Teller uses knowledge and judgment to help validate transactions and refers questionable items to an Assistant Branch Manager or above. A professional appearance and conduct are expected.

The position supports customer service, operational accuracy, compliance, security, and teamwork at the Lufkin Chestnut branch. Responsibilities include explaining bank products and services, identifying customer needs and cross-selling opportunities, maintaining the confidentiality of sensitive information, following established policies and applicable laws, and meeting operational goals. The role also supports branch opening and closing duties and participates in assigned projects and training.

The work is performed in an indoor office/branch setting. It involves frequent movement around the branch, prolonged stationary positioning, computer and office equipment use, and transporting up to 25 pounds of coin over short distances, up to five times daily depending on deliveries. The position pays $16.00 per hour, with additional pay for experience.

Requirements

• High school graduate or equivalent required.
• Proficient in typing, use of a 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Complete and comprehend Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
• Meet the physical demands of the role, including transporting up to 25 pounds of coin over a distance of 5–25 feet, up to five times a day depending on deliveries.
• Minimum six months of cash-handling or customer-service experience is preferred.

Nice To Haves

• At least six months of cash-handling or customer-service experience.

Responsibilities

• Deliver Southside Bank’s customer service standards and provide accurate, efficient, enthusiastic, professional, and courteous service to customers and employees.
• Build customer confidence and trust through accurate transactions and meet or exceed operational and sales goals, including balancing and attendance goals as applicable.
• Make customer thank-you calls and follow up on problem resolution as directed by management.
• Know and explain the bank’s products and services and recognize transactions as cross-selling opportunities.
• Listen to customers, clarify their needs, identify and respond to the needs of new and potential customers, and direct customers to other bank departments as needed.
• Maintain the security and confidentiality of sensitive bank information and accurately communicate account information to customers.
• Follow bank policies and procedures, fraud-prevention practices, compliance procedures, and applicable laws and regulations, including BSA and anti-money-laundering requirements and the Bank’s Information Security Program.
• Verify customer identification and review account history and recourse to help prevent fraudulent activity.
• Verify and report applicable transactions, including CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits, meet daily balancing standards, follow Teller Over/Short Policies, and report cash outages to management.
• Accept and verify deposits; cash checks and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding those limits.
• Provide requested services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Process collection items, including dealer drafts and foreign items.
• Comply with audit policies and procedures applicable to the position.
• Continue professional development through training, seminars, and professional association membership as applicable.
• Maintain a positive, caring atmosphere consistent with the bank’s mission, CORE Values, and Blue Book culture guide; contribute to a positive team environment and participate in team efforts to achieve goals.
• Assist with branch opening and closing duties.
• Participate in assigned special projects, comply with safety policies and procedures, report unsafe activities, and perform additional assigned duties.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Insurance eligibility for team members and dependents starting on the first day of employment
• 401(k) with a match
• Basic, voluntary, and dependent life insurance
• Paid time off
• Paid bank holidays
• Workplace wellness programs
• Employee assistance programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED