Teller

Hopewell Federal Credit Union•Heath, OH

About The Position

Hopewell Team members provide member service functions involving the receipt and disbursement of funds, including checks and money orders. The role involves frequent direct interaction with credit union members and potential members and requires accurate recordkeeping and effective communication. Tellers process transactions in person, over the telephone, and through the mail. Floating Tellers must have open availability Monday through Saturday. This position is part-time, 20–28 hours per week. The Teller performs financial transactions and responds to member inquiries, maintains documentation and a balanced cash drawer, and helps members identify relevant credit union products and services. The role also includes using drive-through teller lanes and the branch video teller system, handling account and check-related requests, supporting other tellers, and maintaining a clean, secure work area. The Teller must comply with applicable regulations and policies, especially Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. Performance is measured by accurate and efficient teller work, properly balanced funds and records, courteous and timely member service, effective coordination with coworkers and management, accurate and timely reporting, and maintaining the company’s professional reputation. The position is sedentary and performed in typical office conditions without hazardous or significantly unpleasant conditions. It requires frequent talking, average hearing and vision, finger dexterity, repetitive wrist, hand, or finger movements, and occasional exertion of up to 10 pounds of force. The role requires basic reasoning, arithmetic, reading, writing, and communication abilities.

Requirements

High school diploma or GED, plus six months of related experience and/or training, or an equivalent combination of education and experience.
Must obtain State of Ohio Notary Public certification.
Knowledge of Teller policies and procedures.
Basic understanding of credit union operations.
Good keyboarding, communication, and accuracy skills.
Ability to operate customary office machines, including a photocopier, fax, adding machine, typewriter, postage machine, check encoding machine, check writer, microfiche machine, and computer.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute rate, ratio, and percent.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Floating Tellers must have open availability Monday through Saturday.

Responsibilities

Greet members and process financial transactions in person, over the telephone, and through the mail.
Open and close accounts, disburse cash, and issue checks.
Respond to member inquiries about account status, discrepancies, products, and services; assist members with questions and problems.
Maintain current documentation and required records.
Assist other tellers and staff as needed.
Maintain and balance the cash drawer, promptly resolving discrepancies and maintaining a balancing record that meets established standards.
Refer product and service recommendations to help members meet their financial goals, and cross-sell credit union products and services.
Issue ATM and debit cards; print starter checks; order and input check orders; and process stop payment requests.
Retrieve voicemail messages and return calls to members.
Operate drive-through teller lanes and the branch video teller system.
Attend staff and department meetings and perform related duties as assigned.
Keep the work area clean, secure, and well maintained.
Comply with required regulations and policies, particularly BSA and OFAC requirements.
Maintain good member relations, coordinate with coworkers and management, and keep supervisors appropriately informed of area activities.