Teller

Associated Bank•Saint Paul, MN

About The Position

The Teller provides exceptional service and support to customers in a front-line banking role. This position processes transactions accurately, identifies customer needs and refers customers to colleagues for additional financial solutions, promotes relevant products and services, answers questions, and resolves concerns. The Teller also supports daily branch operations, demonstrates digital and self-service banking tools, and collaborates with colleagues across branches to provide seamless service.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Accurately and efficiently process customer transactions while following policies and procedures.
Identify customer needs and refer customers to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and with care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.