Campus Teller/Member Service Representative

Rogue Credit Union•Ashland, OR

2d•Onsite

About The Position

The Campus Teller/Member Service Representative acts as a Rogue Credit Union financial ambassador at a college branch, building long-term, mutually beneficial relationships with members, college staff, students, and faculty. The role combines teller and member service representative responsibilities, delivering the credit union’s service promises through prompt and accurate transaction processing and by identifying appropriate products and services for members’ financial needs. The position assists members with accounts and transactions, opens memberships and deposit accounts, takes consumer loan applications, and provides financial education and solutions. It also supports campus outreach and financial awareness activities, maintains confidential member records, and helps promote the College Campus Branch. Students work 2–3 lunch periods and an additional 2–3 branch shifts per week; Saturday shifts are preferred. Schedule flexibility is required for outreach activities and branch coverage, including Saturdays when requested or scheduled.

Requirements

One to three years of similar or related experience.
High school education or GED.
Currently enrolled as a student in good standing at the college or university of the assigned student branch.
Excellent verbal, written, and listening communication skills.
Needs-based sales ability.
Good organizational and time-management skills, including the ability to work under occasional pressure.
Attention to detail and quality.
Strong computer and 10-key calculator skills.
Ability to work as a team player and adapt to Rogue’s culture.
Creativity and event-planning skills.
Ability to lift up to 30 pounds; continuous sitting and computer use, with occasional standing and walking.
Flexibility to work occasional non-typical hours for community outreach and to float to other branches on weekdays and/or Saturdays as requested or scheduled.
Ability to complete a drug screening test within 48 hours of an employment offer.

Nice To Haves

Willingness to work Saturday shifts in the branch is preferred.

Responsibilities

Assist members with membership and account needs, including deposits, withdrawals, loan payments, money orders, transfers, wires, notary services, and financial education.
Open new memberships and accounts, including deposit and savings accounts, certificates, IRA accounts, and trust accounts.
Guide members through loan applications, take consumer loan applications, and coordinate with support departments.
Accurately maintain and balance the cash drawer and daily transactions.
Review members’ financial situations and provide education and solutions suited to their needs.
Promote member participation and cross-sell appropriate credit union products and services.
Identify, plan, and carry out campus outreach projects and activities, including financial education opportunities and promotion of the campus branch.
Provide exceptional service when opening deposit accounts and consumer loans.
Maintain member records and prepare files and member documents confidentially.
Respond promptly to member requests, questions, and concerns and find appropriate solutions.
Stay current on products, services, guidelines, and regulations.
Perform other assigned duties, including floating to other branches on Saturdays, holidays, school breaks, and school days, and assisting the Senior Campus Teller/MSR.
Work 2–3 lunch periods per week in the student branch and an additional 2–3 branch shifts per week; Saturday shifts are preferred.
Maintain a courteous and professional demeanor and have schedule flexibility for community outreach and branch coverage as requested or scheduled.