Member Service Representative | Teller

Premier Credit Union • Des Moines, IA

4d • Onsite

About The Position

Premier Credit Union is seeking a reliable, friendly, and detail-oriented Member Service Representative to provide welcoming and efficient service to members. This entry-level financial services opportunity does not require banking experience; training will be provided. The role is based at 800 9th St in Des Moines, Iowa, and has an approximate schedule of Monday through Friday, 8:45 a.m. to 5:30 p.m., plus every other Saturday from 9:00 a.m. to noon.

The representative processes routine transactions, answers member questions, maintains cash drawer accuracy, and helps members understand credit union products and services. The role also supports branch operations, collaborates with teammates, participates in training and development, and communicates with members through in-person and digital service channels.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and commitment to accuracy.
• Friendly and professional communication skills.
• Tact and composure when working with customers.
• Willingness to learn and grow in a team-oriented environment.
• Comfort educating members and promoting products and services.
• Comfort using computers.
• Previous customer service experience.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Banking experience is not required; training will be provided.

Responsibilities

• Process routine financial transactions, including deposits, withdrawals, payments, and account inquiries, accurately and attentively.
• Greet members and respond to questions or concerns professionally and with care.
• Maintain cash drawer accuracy and follow procedures for balancing, security, and compliance.
• Educate members about credit union products and services and refer them to appropriate team members or services when needed.
• Support daily branch operations and contribute to a smooth workflow.
• Collaborate with teammates to provide consistent service and maintain a positive, respectful team environment.
• Participate in training and development opportunities.
• Assist with other operational tasks as needed.
• Communicate with members by phone, live teller machine, email, text, and secure messaging.

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED