Member Service Representative-Teller
About The Position
North Star Community Credit Union is seeking a Member Services Representative for its Devils Lake branch. This role provides member service across in-person, phone, and digital channels, helping members with everyday banking needs, account access, and financial goals. The representative builds relationships, answers questions, resolves problems, and helps members feel confident about their financial future. The position handles transactions such as deposits, withdrawals, and loan payments; performs account maintenance and remote account assistance; opens accounts; processes and disburses loans; and introduces products and services suited to member needs. It also supports branch operations through accurate recordkeeping, daily cash drawer balancing, following policies and procedures, and administrative tasks. The role is suited to someone who enjoys helping people, communicates professionally, pays attention to detail, and can stay positive in a fast-paced environment.
Requirements
- High School Diploma or GED required.
- Strong customer service and interpersonal abilities.
- Excellent communication skills.
- Accuracy and attention to detail.
- Ability to handle confidential information professionally.
- Computer proficiency and comfort learning new technology.
- A genuine desire to help people succeed.
Nice To Haves
- 1–3 years of customer service, cash handling, banking, financial services, or related experience preferred.
Responsibilities
- Welcome and assist members in person, by phone, and through digital channels.
- Answer member questions and provide solutions professionally.
- Build relationships that support member loyalty.
- Handle deposits, withdrawals, loan payments, account maintenance, remote account assistance, and general account inquiries.
- Open new accounts.
- Process and disburse loans.
- Introduce products and services suited to members' needs.
- Help members access online and digital banking services.
- Balance the cash drawer daily and maintain accurate records.
- Follow policies and procedures.
- Assist with branch operations and administrative tasks.
Benefits
- Career growth opportunities and the ability to develop new skills.
- Supportive team culture.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
