Member Service Representative-Teller

North Star Community Credit Union • Devils Lake, ND

3d • Onsite

About The Position

North Star Community Credit Union is hiring a Member Services Representative for its Devils Lake branch. This role goes beyond teller transactions: it involves helping members with financial needs, building trusted relationships, answering questions, and supporting members as they work toward their financial goals. The representative assists members in person, by phone, and through digital channels, providing professional service and helping them use account and online banking services.

The role includes handling deposits, withdrawals, loan payments, account maintenance, and general inquiries; opening accounts; processing and disbursing loans; and introducing products and services suited to members’ needs. The representative also balances a cash drawer, maintains accurate records, follows policies and procedures, and assists with branch operations and administrative tasks. The position offers meaningful community-focused work, a supportive team culture, and opportunities to develop skills and explore future opportunities within the credit union.

Requirements

• High school diploma or GED required.
• Strong customer service and interpersonal abilities.
• Excellent communication skills.
• Accuracy and attention to detail.
• Ability to handle confidential information professionally.
• Computer proficiency and comfort learning new technology.
• A genuine desire to help people succeed.

Nice To Haves

• 1–3 years of customer service, cash handling, banking, financial services, or related experience preferred.
• Enjoy helping others, communicating clearly and professionally, staying positive in a fast-paced environment, solving problems, and providing exceptional service.

Responsibilities

• Welcome and assist members in person, by phone, and through digital channels.
• Answer members’ questions and provide solutions professionally.
• Build relationships that support member loyalty.
• Help members complete deposits, withdrawals, loan payments, account maintenance and updates, remote account assistance, and general account inquiries.
• Open new accounts.
• Process and disburse loans.
• Introduce products and services that fit members’ needs.
• Help members access online and digital banking services.
• Balance the cash drawer daily.
• Maintain accurate records and follow policies and procedures.
• Assist with branch operations and administrative tasks.

Benefits

• Supportive team culture.
• Career growth and opportunities to develop skills and explore future opportunities within the credit union.
• Meaningful work supporting members and the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED