Member Service Representative (Teller)

Corning Federal Credit Union•Shallotte, NC

About The Position

Corning Credit Union is seeking full-time Member Service Representatives in the Shallotte, North Carolina area. The Member Service Representative I builds member relationships by providing quality service, answering questions professionally and knowledgeably, and conducting cash-handling transactions. The role includes maintaining knowledge of core systems, products, and services; explaining appropriate products to members; performing paying and receiving functions; resolving member questions and problems; maintaining files and accounts; and balancing transactions and cash totals. Other projects or duties may be assigned. The position requires a high school diploma or GED. An associate degree or other secondary education is preferred, though commensurate work experience may be considered. Prior teller or customer service experience is preferred but not required; Corning Credit Union will provide extensive training. The role involves repetitive motion, prolonged standing, lifting more than 15 pounds, working in a moderately loud and fast-paced environment, and regular computer use.

Requirements

Desire to make serving others a career.
Strong communication skills.
Exceptional attention to detail.
Confidence in promoting appropriate products and services.
Ability to work effectively in a fast-paced environment.
Technical aptitude and experience with Microsoft programs.
Basic math skills.
High school diploma or GED.
Ability to read and comprehend moderate to advanced instructions and correspondence.
Ability to write moderate to advanced correspondence while following professional etiquette standards.
Ability to effectively present information in one-on-one and group situations.
Ability to perform repetitive motion for a lengthy period.
Ability to stand for prolonged periods and lift more than 15 pounds.
Ability to work in a moderately loud, fast-paced environment.
Ability to use a computer regularly.
Close vision and ability to adjust focus from close range to long range.

Nice To Haves

Associate degree or other form of secondary education; commensurate work experience may also be considered.
Cash-handling and customer-service experience.
Prior teller or customer-service experience.

Responsibilities

Maintain appropriate knowledge of core systems and the credit union’s products and services.
Present and explain beneficial products to members and assist in meeting their financial needs.
Perform paying and receiving functions using cash-handling skills and procedural knowledge.
Answer member questions and resolve problems through effective listening and quality service.
Perform file maintenance and account changes.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Perform other projects or duties as required or assigned.