Campus Teller/Member Service Representative

Rogue Credit Union • Ashland, OR

4d • $20 - $25 • Onsite

About The Position

The Campus Teller/Member Service Representative (MSR) acts as a Rogue Credit Union financial ambassador at a college branch, building long-term relationships with members, college staff, students, and faculty. The role combines Teller and MSR responsibilities, including accurately processing financial transactions, delivering service promises, and identifying appropriate products and services for members’ financial needs.

The position assists with memberships and accounts, opens deposit accounts and other memberships, takes consumer loan applications, and supports members through loan applications. It reviews members’ financial situations to provide education and solutions, promotes participation in credit union products and services, and helps plan and carry out campus outreach and financial education activities. It also maintains confidential member records, responds to questions and concerns, and stays current on products, services, guidelines, and regulations.

Students work 2–3 lunch periods per week in the student branch and an additional 2–3 branch shifts per week. Saturday shifts are preferred. The schedule must also accommodate requested or scheduled shifts at other branches, including Saturdays, and occasional non-typical hours for community outreach. The workday is normally scheduled, with occasional overtime. The position is non-exempt.

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Currently enrolled as a student in good standing at the college or university where the assigned student branch is located.
• Excellent verbal, written, and listening communication skills.
• Needs-based sales ability.
• Good organizational and time-management skills, including the ability to work under occasional pressure.
• Attention to detail and quality.
• Strong computer and 10-key calculator skills.
• Ability to work as a team player and adapt to Rogue’s culture.
• Ability to work with others to resolve first-level conflicts, build relationships, and solicit cooperation; confidentiality, discretion, diplomacy, and tact in communication.
• Creativity and event-planning skills.
• Ability to work a flexible schedule, including shifts at other branch locations on weekdays and/or Saturdays when requested or scheduled, and occasional non-typical hours for community outreach.
• Ability to lift up to 30 pounds; sit continuously; stand and walk occasionally; use finger dexterity while using a computer; talk and hear occasionally in person and by telephone; and maintain near and distance vision continuously.
• Must complete a drug screening test within 48 hours of an employment offer.

Nice To Haves

• Ability or willingness to work Saturday shifts in the branch is preferred.

Responsibilities

• Assist members with deposits, withdrawals, loan payments, money orders, transfers, wires, notary services, financial awareness and education, and other account needs.
• Open new memberships and deposit and savings accounts, certificates, IRA accounts, trust accounts, and other accounts as appropriate.
• Guide members through loan applications, take consumer loan applications, and coordinate with support departments to serve members.
• Accurately maintain and balance the cash drawer and daily transactions.
• Review and analyze members’ financial situations and provide education and solutions that meet their needs.
• Promote member participation by cross-selling appropriate credit union products and services.
• Identify, plan, and carry out college campus outreach projects and activities, including financial education opportunities.
• Meet goals for active campus involvement and promotion of the College Campus Branch.
• Provide service while opening deposit accounts and consumer loans; maintain member records and prepare files and documents confidentially.
• Respond promptly to member requests, questions, and concerns and find appropriate solutions.
• Stay current on products, services, guidelines, and regulations.
• Perform other assigned duties, including floating to other branches on Saturdays, holidays, school breaks, and school days.
• Assist the Senior Campus Teller/MSR as needed.
• Work 2–3 weekly lunch periods and an additional 2–3 branch shifts; Saturday shifts are preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED