Member Service Representative (Teller)

Corning Federal Credit Union•Shallotte, NC

About The Position

Corning Credit Union is seeking full-time Member Service Representatives in the Shallotte, North Carolina area. The role builds member relationships through quality service, answers member questions professionally and knowledgeably, and performs cash-handling transactions. The representative maintains knowledge of CCU’s core systems, products, and services; explains relevant products to members; supports their financial needs; and handles account maintenance and transaction balancing. CCU provides extensive training to the successful candidate. An associate degree or other secondary education is preferred, and equivalent work experience may be considered. A high school diploma or GED is required.

Requirements

A high school diploma or GED is required.
Desire to make serving others a career.
Strong communication skills.
Exceptional attention to detail.
Confidence in promoting appropriate products and services.
Ability to work effectively in a fast-paced environment.
Technical aptitude and experience with Microsoft programs.
Basic math skills.
Ability to read and comprehend moderate to advanced instructions and correspondence.
Ability to write moderate to advanced correspondence while maintaining professional etiquette.
Ability to effectively present information in one-on-one and group situations.
Ability to perform repetitive motion for a lengthy period, stand for prolonged periods, and lift more than 15 pounds.
Ability to work in a moderately loud, fast-paced environment.
Regular use of a computer; close vision and ability to adjust focus from close range to long range.

Nice To Haves

An associate degree or other form of secondary education; commensurate work experience may also be considered.
Cash-handling and customer-service experience.
Prior teller or customer-service experience; not required, as extensive training is provided.

Responsibilities

Maintain appropriate knowledge of core systems and CCU products and services.
Present and explain beneficial products to members and assist in meeting their financial needs.
Perform paying and receiving functions using sound cash-handling skills and procedural knowledge.
Answer member questions and resolve problems through effective listening and quality service.
Perform file maintenance and account changes.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Assume responsibility for other projects or duties as required or assigned.