Member Service Representative | Teller

Premier Credit Union•Des Moines, IA

1d•Onsite

About The Position

Premier Credit Union is seeking a reliable, friendly, and detail-oriented Member Service Representative to provide a welcoming and efficient experience for members. This entry-level financial-services opportunity requires no banking experience; training is provided. The role involves processing routine financial transactions, answering member questions, maintaining cash drawer accuracy, educating members about credit union services, and supporting daily branch operations. The position is based at 800 9th St in Des Moines, Iowa, with a schedule of approximately 8:45 a.m. to 5:30 p.m. Monday through Friday and every other Saturday from 9 a.m. to noon.

Requirements

High school diploma or equivalent.
Strong attention to detail and commitment to accuracy.
Friendly and professional communication skills.
Tact and composure when working with customers.
Willingness to learn and grow in a team-oriented environment.
Comfort using computers.
Comfort educating members and promoting products and services.

Nice To Haves

Previous customer service experience.
Bilingual proficiency in English and Spanish.

Responsibilities

Process deposits, withdrawals, payments, and account inquiries accurately.
Greet members and respond to questions or concerns professionally and with care.
Maintain cash drawer accuracy and follow procedures for balancing, security, and compliance.
Educate members about and promote credit union products and services.
Refer members to appropriate team members or services when additional support is needed.
Support daily branch operations and contribute to a smooth workflow.
Collaborate with teammates to provide consistent service and maintain a positive, respectful team environment.
Participate in training and development opportunities.
Assist with other operational tasks as needed.
Communicate with members through phones, live teller machines, email, text, and secure messaging.