Teller Full Time (40 hours)

Hancock Whitney Bank • Zachary, LA

2d

About The Position

The Teller provides accurate, prompt, and personalized client service while handling financial transactions and servicing requests. The role builds client relationships, explains digital banking options, and refers clients to internal business partners when appropriate. It also supports financial center operations, cash management, risk mitigation, compliance, and security. The position is full-time, 40 hours, and requires availability during financial center hours, including weekends and evenings, as well as travel as required.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners as financial needs arise.
• Support financial center opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
• Maintain risk management, compliance, and security standards.
• Maintain professional appearance, demeanor, and workstation organization.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED