Teller Full Time (40 hours)

Hancock Whitney•Gulfport, MS

About The Position

The Teller delivers accurate, efficient, risk-conscious, and personalized client service. The role handles a range of financial transactions and servicing requests, builds client relationships, explains digital banking options, and refers clients to internal business partners when appropriate. The Teller also supports financial center operations, cash controls, compliance, security, and lobby service. This is a full-time, 40-hour position.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation as described in the posting.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking to encourage convenient self-service.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, obtaining supervisory overrides when needed, and maintaining strong balancing standards.
Follow risk management, compliance, and security standards to maintain operational and financial soundness.
Maintain professionalism in appearance and demeanor and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.