Teller Full Time (40 hours)

Hancock Whitney•Picayune, MS

22h

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling a range of financial transactions and servicing requests. The role builds client relationships, explains digital banking solutions, and refers clients to internal business partners when appropriate. The Teller also supports financial center operations, cash management, balancing, risk mitigation, and compliance. The position requires working financial center hours, including weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions focused on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries, using product and procedural knowledge to resolve client issues.
Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking solutions.
Refer clients to internal business partners when financial needs are identified.
Support financial center opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
Follow risk management, compliance, and security standards.
Maintain professional appearance and demeanor and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.