Teller Full Time (40 hours)

Hancock Whitney•Panama City, FL

About The Position

The Teller delivers accurate, timely, and personalized client service while handling a range of financial transactions and account servicing requests. The role builds client relationships, supports adoption of digital banking tools, and refers clients to internal business partners when appropriate. It also supports financial center operations, cash management, risk mitigation, compliance, security, and lobby traffic management. The position requires working financial center hours, including weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Ability to comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking to promote convenience and self-service.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides when needed, and maintaining strong balancing standards.
Follow risk management, compliance, and security standards.
Maintain professionalism in appearance, demeanor, and workstation organization.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.