Teller Full Time (40 hours)

Hancock Whitney Bank•Baton Rouge, LA

13h

About The Position

The Teller delivers accurate, efficient, personalized client service while handling banking transactions and servicing requests. The role builds client relationships, explains digital banking options, and refers clients to internal business partners based on identified financial needs. It also supports financial center operations, cash management, loss prevention, compliance, security, and lobby flow. The position requires working financial center hours, including evenings and weekends, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including evenings and weekends, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking solutions.
Refer clients to internal business partners when financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides when needed, and maintaining balancing standards.
Follow risk management, compliance, and security standards.
Maintain professional appearance and demeanor, and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.