Floating Teller Full Time (40 hours)

Hancock Whitney•Biloxi, MS

23h

About The Position

The Floating Teller delivers accurate, efficient, and personalized client service while handling financial transactions and resolving account service needs. The role builds client relationships, educates clients about digital banking options, and refers clients to internal business partners when appropriate. It also supports financial center operations, cash management, balancing, and lobby traffic, while following risk management, compliance, and security standards. The position is full-time, 40 hours.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients on mobile, online, and ATM banking solutions.
Refer clients to internal business partners as financial needs are identified.
Support financial center opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides when needed, and maintaining balancing standards.
Uphold risk management, compliance, security, professionalism, and workstation organization standards.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.