Teller Full Time (40 hours)

Hancock Whitney Bank • Gulfport, MS

1d

About The Position

The Teller delivers accurate, efficient, personalized client service while handling financial transactions and servicing requests. The role builds client relationships, explains digital banking solutions, identifies opportunities to refer clients to internal business partners, and supports the day-to-day operations and security of the financial center. The Teller follows applicable banking laws and regulations and the company’s risk management, compliance, and security standards.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to the stated accommodation provision.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking to encourage digital self-service.
• Refer clients to internal business partners when financial needs are identified.
• Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss by detecting fraud, placing holds, seeking supervisory overrides when needed, and maintaining balancing standards.
• Follow risk management, compliance, and security standards to maintain operational and financial soundness.
• Maintain professional appearance and demeanor and keep the workstation organized.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED