Teller Full Time (40 hours)

Hancock Whitney • Bogalusa, LA

1d

About The Position

The Teller delivers accurate, timely, and personalized client service while handling financial transactions and account-service requests. The role builds client relationships, explains digital banking options, and refers clients to internal business partners when financial needs arise. The Teller also supports financial center operations, manages cash and operational risks, follows applicable banking laws and security requirements, and helps direct lobby traffic. This is a full-time position listed as 40 hours.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account-maintenance and service-charge inquiries using product and procedural knowledge.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining balancing standards.
• Follow risk management, compliance, and security standards.
• Maintain professionalism in appearance and demeanor and keep the workstation organized.
• Greet, engage, and direct lobby traffic.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED