Teller Full Time (40 hours)

Hancock Whitney Bank • Panama City, FL

1d

About The Position

The Teller provides accurate, timely, and personalized client service while handling financial transactions and account servicing requests. The role builds client relationships, promotes digital banking solutions, identifies opportunities to refer clients to internal business partners, and supports the operation and security of the financial center. The position requires compliance with applicable banking laws and regulations and the ability to work financial center hours, including weekends and evenings.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners when financial needs are identified.
• Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational losses through fraud detection, hold placement, obtaining supervisory overrides when needed, and maintaining balancing standards.
• Follow risk management, compliance, and security standards.
• Maintain professionalism, including appropriate appearance and demeanor and an organized workstation.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED