Care Coordinator Full-Time 40 Hours
About The Position
The Care Coordinator promotes patient engagement and retention in treatment and facilitates effective discharge planning so individuals can successfully connect with the next level of care. The role serves as the primary point of contact for residents accessing services at the treatment facility, assesses needs, develops individualized service plans, coordinates resources, advocates for patients, and monitors progress. The Care Coordinator also maintains records, collaborates with clinical and medical staff, supports recovery groups, and performs insurance, billing, admissions, discharge, and other administrative coordination tasks.
Requirements
- Bachelor’s degree in psychology, human services, or a related field.
- Valid driver’s license and a safe, clear driving record.
Nice To Haves
- One year of relevant experience is preferred.
- Sensitivity to working with people with drug dependencies within the scope of the rehabilitation program.
Responsibilities
- Serve as the primary point of contact for residents accessing services at the treatment facility.
- Conduct comprehensive assessments of patients’ needs and develop individualized service plans.
- Coordinate referrals to internal and external resources, including treatment programs, support services, and community agencies.
- Advocate for patients to help ensure access to needed services and resources.
- Monitor patient progress and adjust service plans as needed.
- Maintain up-to-date patient records and documentation.
- Collaborate with clinical and medical staff and other service providers to coordinate care.
- Lead or co-facilitate support groups for patients in recovery, providing a safe space to share experiences, discuss challenges, and offer mutual support.
- Ensure patients’ insurance is active and current; meet with patients when insurance may lapse and complete applications as needed.
- Collect fees and record payments; coordinate accounts receivable, billing, and insurance authorizations.
- Electronically prepare medical records and accompanying information for new admissions.
- Process client refunds and complete client fee contracts.
- Participate in clinical staff meetings.
- Process DDAP documentation for DMHAS client tracking requirements, including admissions and discharges.
- Update lobby boards and process late-fee letters promptly.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Employer-paid life insurance and short-term disability.
- Retirement plan with employer contributions.
- Four weeks of paid time off.
- Paid holidays, including the employee’s birthday.
- Professional development funding.
- Annual bonus eligibility.
- Work-life balance and a 35-hour work week.
- No current on-call responsibilities.
- Eligibility for multiple NHSC Loan Repayment Programs.
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What This Job Offers
Job Type
Full-time
