Teller Full Time (40 hours)

Hancock Whitney•Baton Rouge, LA

2d•Onsite

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling transactions and responding to account-service requests. The role builds client relationships, supports adoption of digital banking, identifies opportunities to refer clients to internal business partners, and helps maintain the financial center’s operational, risk, compliance, and security standards. The position is full time for 40 hours.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account-maintenance and service-charge inquiries using product and procedural knowledge.
Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking solutions.
Refer clients to internal business partners when financial needs are identified.
Support financial center operations, including opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
Follow risk management, compliance, and security standards.
Maintain professional appearance and demeanor and keep the workstation organized.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.