Teller Full Time (40 hours)

Hancock Whitney • Mandeville, LA

1d

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling banking transactions and servicing requests. The role builds client relationships, promotes digital banking solutions, identifies opportunities to refer clients to internal business partners, and supports day-to-day financial center operations. The Teller also helps manage operational risk, follows banking compliance and security standards, and maintains professional standards. The position is full-time, 40 hours.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account maintenance and service charge inquiries using product and procedural knowledge.
• Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners when financial needs are identified.
• Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist with operational loss management through fraud detection, hold placement, supervisory override requests as needed, and accurate balancing.
• Follow risk management, compliance, and security standards.
• Maintain professional appearance and demeanor and keep the workstation organized.
• Greet, engage, and direct clients in the lobby.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED