Teller Full Time (40 hours)

Hancock Whitney•Zachary, LA

About The Position

The Teller delivers accurate, timely, and personalized client service while handling a range of banking transactions and service requests. The role builds client relationships, promotes digital banking solutions, and refers clients to internal business partners when financial needs arise. The Teller also supports financial center operations, including opening and closing procedures, vault management, cash drawer setup and balancing, and lobby traffic management. The position requires adherence to applicable banking laws, risk management, compliance, and security standards. This is a 40-hour full-time position, with availability for financial center hours, including weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle transactions including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking solutions.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
Maintain risk management, compliance, security, operational, and financial soundness standards.
Maintain professional appearance and demeanor and an organized workstation.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform research, special projects, and other duties assigned by management.