Teller Full Time (40 hours)

Hancock Whitney • Denham Springs, LA

1d

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling financial transactions and responding to account-servicing requests. The role builds client relationships, promotes digital banking solutions, and refers clients to internal business partners when financial needs arise. It also supports financial center operations and helps maintain security, compliance, risk controls, and sound cash-balancing practices. The position is full time, 40 hours, and requires availability for financial center hours, including weekends and evenings, as well as travel as required.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions focused on accuracy, speed, problem resolution, risk mitigation, and personalized service.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Handle client service requests, including account maintenance and service charge inquiries.
• Build, maintain, and grow client relationships through in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss by detecting fraud, placing holds, obtaining supervisory overrides when needed, and maintaining balancing standards.
• Follow risk management, compliance, and security standards.
• Maintain professional appearance and demeanor and keep the workstation organized.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Conduct research and special projects and perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED