Teller Full Time (40 hours)
Hancock Whitney Bank•Hattiesburg, MS
About The Position
The Teller delivers accurate, efficient, and personalized client service while handling financial transactions and servicing requests. The role builds client relationships, promotes digital banking solutions, and connects clients with internal business partners when appropriate. It also supports financial center operations, cash management, fraud prevention, compliance, and security. This is a full-time position scheduled for 40 hours.
Requirements
- High school diploma or GED.
- At least 6 months of cash-handling, retail, or teller experience.
- Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
- Ability to work financial center hours, including weekends and evenings, and travel as required.
- Ability to work under stress and meet deadlines.
- Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.
Nice To Haves
- Previous sales and referral experience is strongly preferred.
Responsibilities
- Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
- Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
- Respond to client servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
- Build and maintain client relationships through personalized in-person interactions and outbound phone calls.
- Educate clients about mobile, online, and ATM banking to encourage convenient self-service.
- Refer clients to internal business partners as financial needs are identified.
- Support financial center opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
- Help manage operational losses through fraud detection, hold placement, supervisory overrides when needed, and accurate balancing.
- Follow risk management, compliance, and security standards.
- Maintain professional appearance and demeanor and keep the workstation organized.
- Manage lobby traffic by greeting, engaging, and directing clients.
- Perform research, special projects, and other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
