Teller Full Time (40 hours)

Hancock Whitney Bank • Mobile, AL

1d

About The Position

The Teller delivers accurate, efficient, personalized client service while handling financial transactions and servicing requests. The role builds and maintains client relationships through in-person interactions and outbound calls, educates clients about digital banking options, and refers clients to internal business partners when appropriate. The Teller also supports financial center operations, cash management, risk mitigation, compliance, and security. This position is listed as full time (40 hours).

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling, retail, or teller experience.
• Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Ability to work financial center hours, including weekends and evenings, and travel as required.
• Ability to work under stress and meet deadlines.
• Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

• Previous sales and referral experience is strongly preferred.

Responsibilities

• Deliver client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account maintenance and service charge inquiries using product and procedural knowledge.
• Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
• Educate clients about mobile, online, and ATM banking solutions.
• Refer clients to internal business partners based on identified financial needs.
• Support financial center operations, including opening and closing, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Help manage operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining balancing standards.
• Follow risk management, compliance, and security standards.
• Maintain professional appearance and demeanor and keep the workstation organized.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED