Teller

Credit Union of Texas•Rockwall, TX

2d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), responsible for accurately and efficiently processing member financial transactions while delivering personalized service. The role identifies member financial needs through active listening and conversation, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. The Teller works within strict regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support transaction processing and member-needs identification. The position is performed on-site at an assigned CUTX branch during posted branch hours, which may include Saturdays. The work is in a standard branch office setting without hazardous or significantly unpleasant conditions. Essential physical activities include remaining stationary at a teller station for extended periods; repetitive use of fingers and hands for typing, cash counting, and document handling; grasping and manipulating currency, coin, and negotiable instruments; communicating and hearing normal conversation; visually inspecting documents, identification, and currency; occasionally standing, walking, stooping, kneeling, or crouching; and occasionally lifting and moving up to 20 pounds. Reasonable accommodations will be made consistent with the ADA and CUTX policy. The Teller is accountable for reviewing AI-generated recommendations, knowledge answers, and risk prompts before acting or communicating with members. The role must stop relying on and escalate AI output that appears inaccurate, biased, non-compliant, or outside its scope; protect member and CUTX confidential information when using AI; and complete required AI training within 30 days of hire and annual refreshers. Approved tools include CUTX internal AI assistants, Microsoft Copilot for general office productivity within approved data classifications, and AI prompts deployed within the core banking and teller platform. Use outside the approved list requires prior approval. AI output may not be the sole basis for adverse member action, and member non-public personal information may not be entered into unapproved AI tools. Employment with CUTX is at-will. This job description is not an employment contract and may be modified as business needs require.

Requirements

High school diploma or General Education Degree (GED).
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
Team-oriented, with the ability to work collaboratively in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to review AI outputs and exercise sound judgment, while following CUTX's AI policies and controls.
Ability to remain stationary at a teller station for extended periods and perform repetitive hand and finger motions.
Ability to grasp and manipulate currency, coin, and negotiable instruments; communicate clearly and hear normal conversation; and visually inspect documents, identification, and currency.
Ability to occasionally stand, walk, stoop, kneel, or crouch and occasionally lift and move up to 20 pounds.
Ability to work during posted branch hours, which may include Saturdays.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Deliver consistently outstanding service to internal and external members.
Balance the cash drawer and transactions daily, researching and resolving discrepancies promptly.
Greet members, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
Identify member needs through conversation and account activity review, and recommend appropriate CUTX products and services.
Meet or exceed individual sales and service goals, including referrals, product recommendations, and member satisfaction.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs extend beyond the Teller's scope.
Comply with applicable financial regulations, CUTX policies, procedures, and security requirements.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions that trigger CTR or SAR review thresholds.
Protect member non-public personal information and other sensitive information in accordance with CUTX privacy policies.
Safeguard keys, combinations, documents, records, cash, and negotiable items according to dual-control and other security procedures.
Follow branch opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member.
Stop relying on and immediately escalate AI output that appears inaccurate, biased, non-compliant, or outside the role's scope.
Avoid entering member NPI or confidential CUTX information into AI tools not approved for the relevant data classification.
Complete assigned compliance, product, and AI training within required timeframes, including required AI training within 30 days of hire and annual refreshers.
Meet performance expectations for teller differences, member satisfaction, referrals and cross-sell recommendations, individual sales and service goal attainment, compliance exceptions, and human review of AI-generated member-facing outputs.
Fulfill applicable enterprise, AI-specific, and role-specific compliance obligations, including BSA/AML, OFAC, CIP/CDD, GLBA, fair lending, UDAAP, information security, Regulation CC, Regulation E, and branch security and teller operations procedures.