Teller I

First Bank•Washington, NC

About The Position

The Teller I performs routine and intermediate branch and customer service duties, including handling retail and commercial deposits, loan payments, check cashing, savings withdrawals, and cash advances. The role supports night depository and vault activities, processes a range of account and customer requests, and promotes the Bank’s products and services by maintaining customer relationships and referring customers to appropriate staff. Teller I incumbents have less than three years of Teller experience. The position also involves daily cash balancing, teller transaction processing, recordkeeping, telephone support, security procedures, and compliance with corporate policies and applicable federal and state laws, including the Bank Secrecy Act and Anti-Money Laundering Act. The work is performed in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Work-related experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related educational experience, which may be gained through in-house training, formal schooling, or financial-industry curriculum.
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations; and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills operating computer terminals, personal computers, mainframe computer systems, word-processing and spreadsheet software, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, and the ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to meet the position’s scheduled hours and days.
Ability to pay close attention to detail, work as part of a team, interact effectively with coworkers and customers, exercise self-control and diplomacy, and use discretion and appropriate judgment.
Ability to perform the physical and sensory functions listed for the role, including vision, hearing, speech, dexterity, visual concentration, standing, walking, sitting, and using hands and fingers.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks and savings withdrawals and make cash advances, verifying authorization, completeness, and compliance with limits and exercising judgment on questionable items.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, including controlling access and assisting customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and help resolve problems within authorized limits.
Record, file, and update information and sort mail or reports as required.
Answer telephone calls and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transactions, returned items, overdrafts, and callbacks.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms.
Maintain files, copy and fax documents, and order and distribute supplies.
Take steps to ensure the security of branch personnel and Bank procedures.
Understand and follow opening and closing procedures and other security procedures.
Prepare and verify currency shipment orders as needed.
Complete annual compliance courses.
Follow corporate policies and procedures and applicable federal and state regulations and laws, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to the Bank’s Service Excellence standards.
Perform other duties as required.