Float Bank Sales and Service Representative (Teller)

First Citizens Bank • Sneads Ferry, NC

4h

About The Position

The Float Bank Sales and Service Representative (Teller) processes transactions and other customer service requests in the branch, helps customers understand the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying and referring opportunities to the appropriate bank partner. The role requires frequent driving to other offices and bank customers; a bank car is not provided.

The successful candidate is comfortable proactively engaging in conversation, demonstrates professionalism and empathy, learns and adapts quickly to new information and technology, builds strong team and cross-functional relationships, handles multiple demands and shifting priorities, and moves quickly through problem resolution.

The role also involves complying with regulations, bank policies, procedures, and delegated authorities; completing required training by established deadlines; and performing assigned office management duties. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency, with results potentially reflecting both individual contribution and team performance.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Knowledge of retail banking products and services.
• Customer service skills.
• Written and verbal communication skills.
• Valid driver's license; the position requires frequent driving to other offices and bank customers.

Nice To Haves

• Sales experience.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
• Seek coaching, support bank initiatives, and use available tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk in customer interactions, transactions, and financial exposures.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure accuracy and operational efficiency when taking deposits.

Benefits

• First Citizens Bank offers a benefits program described as competitive and designed to meet associates’ needs; details are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED