Bank Sales and Service Representative (Teller)

First Citizens Bank • Kinston, NC

8d

About The Position

The Bank Sales and Service Representative (Teller) processes transactions and other customer service requests in a branch. The role helps customers understand the bank’s capabilities, tools, and resources and supports branch sales efforts by identifying opportunities and referring customers to the appropriate bank partner.

The successful candidate is comfortable proactively engaging customers, provides professional and empathetic service, learns and adapts to new information and technology, builds strong working relationships, manages competing demands, and moves efficiently through problem resolution. The position also supports branch operations by following applicable regulations and bank procedures, completing required training, and performing assigned office management duties.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Financial literacy.
• Customer service skills.
• Written and verbal communication skills.
• Knowledge of retail banking products and services.

Nice To Haves

• Sales experience.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen attentively and ask questions to understand customer needs and preferences, then promptly address immediate needs.
• Seek coaching, support bank initiatives, and use available tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure transaction accuracy and operational efficiency when responsible for taking deposits.

Benefits

• The employer describes a competitive, thoughtfully designed benefits program intended to meet associates’ needs; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED