Teller

Glacier Bancorp, Inc.•Pocatello, ID

2d•Onsite

About The Position

The Teller provides customer service and processes customer transactions at an in-person community bank branch. The role is 40 hours per week and requires regular, predictable on-site attendance during standard business hours to serve customers. The Teller learns about bank products and services, promotes offerings and promotions, and supports branch activities and operations. The position also involves complying with company policies and applicable laws and regulations, completing assigned training, participating in community and bank-sponsored activities, and representing the bank professionally. Work is performed indoors in a climate-controlled shared work area with moderate noise.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills in a fast-paced environment.
Ability to prioritize and organize a heavy workload and manage time effectively.
Ability to work professionally and demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
Ability to work quickly and accurately under pressure, manage competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work independently and as part of a team.
Ability to understand and follow complex written and oral instructions.
Effective verbal and written communication skills.
Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Pleasant and friendly demeanor with customers and coworkers.
Good customer service skills and ability to handle cash and transactions.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work extended hours or travel off-site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to climb and descend stairs in an emergency.
Close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, reading, and inspecting small defects or parts.

Responsibilities

Provide courteous, respectful, and superior service to internal and external customers.
Process all customer transactions accurately.
Learn bank products and services by attending staff meetings and training.
Cross-sell products and services to customers.
Offer the “free checking” promotion through High Performance Growth (HPG).
Work with branch management to promote “big days” by creating a theme based on the current free gift.
Work night drop and courier bags in dual.
Greet customers entering the branch with a smile or gesture to acknowledge them.
Maintain regular and predictable attendance and be present on-site during standard business hours.
Participate in community service and bank-sponsored activities that support the bank’s mission and values.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
Complete assigned online training courses and achieve a passing score by the due date.
Represent the bank professionally through appropriate appearance, confidentiality, a positive attitude, punctuality, flexibility, and adaptability.
Perform additional duties as requested or assigned.