Teller Part-Time

Peoples Bank • Pikeville, KY

2d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with account maintenance requests, and resolve customer service issues. It involves identifying additional customer needs and referring customers to appropriate business partners. This sales and service role supports branch goals while delivering customer service.

The Teller is expected to contribute to a positive and collaborative work environment, act with integrity and professionalism, protect customer confidentiality, reliably work scheduled hours, and pursue performance objectives. The position may require travel to internal education and meetings, including occasional overnight stays, and to fill in at other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude; proven ability to work as part of a team.
• Trustworthy and able to maintain confidentiality.
• Daily reliable transportation.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, which may sometimes require an overnight stay, and to other branches as needed.

Responsibilities

• Provide friendly, timely, and superior customer service; develop and retain the customer base and respond to correspondence and customer problems.
• Maintain customer confidentiality and a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources, offer solutions, and follow up with customers on resolution.
• Uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls by phone or Zoom to clients or prospects, recording activities in Salesforce and meeting branch calling goals.
• Maintain working knowledge of the bank's products and services and meet or exceed sales referral goals set by management.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager and meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED