Teller (Hire-ahead)

America First Credit Union•Clearfield, UT

2d•$16 - $20

About The Position

The Teller serves as a member-facing representative, processing a variety of payments and receipts, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and money orders. The role balances daily transactions, verifies cash totals, maintains the privacy of member information, and handles transactions accurately and in accordance with established policies and procedures. The Teller builds member relationships by identifying needs, explaining and cross-selling credit union products and services, opening and maintaining accounts, and assisting with account questions and transaction issues. Member support is provided through in-person and remote channels, including phone, mail, text, email, video, and self-service options. The role also promotes and supports digital banking services and assists with branch self-service machines and video equipment. Tellers support branch operations by assisting colleagues, performing clerical and receptionist duties, attending required training and meetings, following safety and security procedures, and working toward individual and branch service and sales goals. Certified Tellers may independently handle more complex transactions and provide teller overrides within defined authority limits.

Requirements

High school graduate or equivalent.
Excellent communication skills and willingness to assist others.
Ability to recognize and offer sales opportunities.
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPad, and telephone.

Nice To Haves

Previous retail sales experience or similar work experience at a financial institution is preferred.
Teller certification is associated with higher pay rates; certified tellers should be able to resolve more complex member transactions independently and provide overrides within defined authority limits.

Responsibilities

Process teller transactions, including deposits, withdrawals, loan payments, transfers, cash advances, traveler’s checks, cashier’s checks, money orders, and bank-by-mail transactions.
Balance daily transactions, verify cash totals, investigate discrepancies, and resolve out-of-balance conditions.
Verify transaction documents and negotiable items, assess risk within assigned authority limits, and detect or resolve discrepancies.
Maintain the privacy of member account information and follow established policies, procedures, safety, security, and teller audit requirements.
Identify members’ needs, explain and cross-sell credit union products and services, record accepted referrals, and support established sales and service goals.
Open and close accounts; renew certificates; process stop payments, claims correspondence, transaction corrections, file maintenance, and account changes.
Assist members with questions, complex transactions, and account problems, resolving issues within authority limits or referring members to branch leadership as needed.
Handle member interactions professionally through in-person, phone, mail, text, email, video, and self-service channels.
Promote digital services, answer member questions, troubleshoot digital service issues, and assist with online banking access, PIN or password resets, direct deposit, ACH, and wire transfer needs.
Assist with daily maintenance of branch self-service machines and video equipment and inform management of servicing issues.
Provide guidance to other Teller Service Representatives and trainees as directed by branch management.
Implement an individual 90-day sales action plan and participate in coaching, training, meetings, sales huddles, and forward-focus activities.
Perform related clerical and receptionist duties and assist other service representatives as required.
Serve members promptly and professionally and maintain a professional image, appearance, and work area.