Branch Teller I-Hire Ahead-Thousand Oaks-PT20hrs
About The Position
The Branch Teller I assists members with financial transactions, including deposits and withdrawals, and related account services. The role involves answering member questions and concerns, identifying opportunities to cross-sell products and services, and referring members to business partners. The teller provides courteous service in person, by telephone, and by mail; resolves routine issues and directs complex matters to appropriate management staff. The position also includes balancing daily work, maintaining a cash drawer within assigned limits, performing routine office and clerical tasks, and complying with applicable laws, regulations, and credit union policies. The employee must consistently report to work as scheduled and be flexible to work at any location as business needs dictate.
Requirements
- High school diploma or GED.
- At least 1 year to 24 months of customer service and/or cash handling experience.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Detail-oriented, with the ability to multitask in a fast-paced environment.
- Demonstrated ability to deliver consistently superior customer service.
Nice To Haves
- Recent cash handling or previous teller experience preferred.
- Knowledge of the Symitar system is a plus.
Responsibilities
- Process member transactions efficiently, accurately, and promptly, including deposits, withdrawals, transfers, negotiable instruments, cash advances, stop payments, address changes, and wire transfers.
- Service member accounts, close accounts, complete related documentation, issue or re-pin cards, and add or update joint owners and beneficiaries.
- Respond to member inquiries in person, by telephone, or by mail.
- Resolve routine issues and direct complex issues to the appropriate management staff member.
- Participate in assigned employee development programs supporting sales and service excellence, continuous improvement, quality, and teamwork.
- Balance daily work.
- Perform operational activities in compliance with applicable laws, regulations, and credit union policies and procedures.
- Perform routine office and clerical duties, such as requisitioning supplies and maintaining accurate, current files.
- Maintain the cash drawer within assigned limits and in accordance with policies and procedures.
- Report to work on time as scheduled.
- Work at any location when business needs dictate.
- Identify opportunities to cross-sell services and products and generate referrals to business partners.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
