Supervisor Jobs

About The Position

Requirements

• At least 1 year of Front Desk experience in a similar industry.
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Nice To Haves

• Quick learner or have OpenTable, Salesforce, Google Sheets, Word and Canva a plus.

Responsibilities

• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• Over see scheduled shift and insuring all tasks are delegated and completed.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Assist in the training, development, coaching, and mentoring for the department
• Communicate within department as well as other departments on crucial matters
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• To ensure the company culture is visible in all aspects of the business.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
• Assist Reception Manager with schedule building and SOP's.
• Greet guests and checking them into and out of the Club.
• Be fully knowledgeable of Open Table and Garden shifts.
• General phone etiquette.
• Professional customer service ettiquette at all times.
• Regular and reliable attendance.

Benefits

• Medical, Dental & Vision
• Retirement fund with a 2% match
• Sick day's + vacation days
• Training to develop the technical and managerial skills necessary to enhance your career.
• Career progression domestically or internationally as well as managerially or technically
• Mentoring, apprenticeship, local outreach and sustainability programs
• An extensive range of internally and externally run courses are available for all employees.
• Monthly calendars and involvement in trips, trainings and events related to food and drink.
• Monthly team events such as fitness sessions, cinema screenings and art classes.
• Substantial meal free of charge whilst on duty.