HIICAP Program Supervisor

City of New York•New York City, NY

21h

About The Position

The NYC Department for the Aging (NYC Aging) is seeking a HIICAP Program Supervisor to oversee the day-to-day operations of its Health Insurance Information, Counseling, and Assistance Program. HIICAP helps older adults understand Medicare and related programs through public outreach, workshops, counseling, and direct assistance. Its services cover Medicare, Medicaid, Medigap, EPIC, Medicare preventive services, prescription plan selection, Medicare Savings Programs, and enrollment. The program also operates seven community-based sites offering assistance in 15 languages. The supervisor will ensure that Medicare beneficiaries receive accurate, unbiased information and counseling. The role oversees staff, counselors, and volunteers; manages program activities and budgets; monitors performance and compliance with applicable regulations and funding requirements; and supports high-quality service delivery. The position also works with program leadership, other departments, community organizations, agencies, and stakeholders to strengthen operations, outreach, and program effectiveness. Candidates must be current City employees and either permanently serve in the title of Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.

Requirements

Must be a current City employee.
Must permanently serve in the title of Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning; at least one year must be in the field of aging.
Alternatively, education and/or experience equivalent to the stated education and experience requirements. Relevant experience may substitute for education on a year-for-year basis, but candidates must have one year of qualifying experience in the field of aging and a four-year high school diploma or its educational equivalent approved by a State Department of Education or recognized accrediting organization.
For Assignment Level II, one additional year of the qualifying professional experience is required in addition to the base qualifications.

Responsibilities

Oversee and coordinate the day-to-day activities of the HIICAP program.
Assign tasks and schedules to support efficient program operations.
Ensure compliance with local, state, and federal regulations, including Medicare and Medicaid policies.
Collaborate with program leadership to develop and implement operational strategies, policies, and procedures.
Coordinate with departments to streamline processes and improve program effectiveness.
Analyze financial data, prepare budget reports, and recommend ways to optimize resource allocation.
Assist in managing contracted services and ensure compliance with contract agreements, regulations, and performance expectations.
Monitor and manage the program budget in accordance with funding requirements and guidelines.
Maintain accurate records of client interactions, performance metrics, and service delivery.
Prepare regular reports on program outcomes, challenges, and opportunities for improvement.
Use data to assess program effectiveness and recommend enhancements.
Supervise counselors, staff, and volunteers and ensure they are trained, motivated, and supported.
Assist with recruiting, training, and supervising staff and volunteers involved in counseling and outreach.
Provide performance feedback, identify professional development opportunities, and guide counselors on Medicare rules and guidelines.
Develop and implement strategies to promote HIICAP services to Medicare beneficiaries and community partners.
Organize outreach events, including seminars, workshops, and informational sessions.
Collaborate with community organizations, agencies, and stakeholders to expand the program’s reach and impact.
Ensure beneficiaries receive high-quality, unbiased Medicare counseling.
Monitor counseling sessions for consistency and accuracy of information.
Assist with complex Medicare-related issues escalated by counselors.
Stay current on healthcare industry standards and policy changes that may affect the program.
Develop and maintain documentation related to compliance efforts.
Build positive relationships with external partners, agencies, and community organizations.
Collaborate with cross-functional teams to maximize program outreach.
Lead and participate in special projects to enhance program effectiveness and outreach.
Participate in local and state initiatives, partnerships, and collaborations related to Medicare and health insurance counseling.