HIICAP Program Supervisor

City of New York•New York, NY

1d•$77,211 - $88,793

About The Position

The NYC Department for the Aging (NYC Aging) promotes inclusive, safe, affordable, and healthy aging and works to preserve the dignity and quality of life of approximately 1.8 million older New Yorkers. Its Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate Medicare through public outreach, presentations, workshops, and counseling on Medicare, Medicaid, Medigap, EPIC, and preventive services. New York State-certified counselors assist with Medicare Part D plan selection, Medicare Savings Programs, and enrollment. HIICAP also operates seven community-based sites citywide offering assistance in 15 languages. The HIICAP Program Supervisor oversees the program’s day-to-day operations to ensure Medicare beneficiaries receive accurate, unbiased information and counseling. The role supervises staff and volunteers, manages activities and budgets, monitors compliance with state and federal regulations, and ensures high-quality services. Candidates must be current City employees serving permanently as a Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.

Requirements

Must be a current City employee and either serve permanently in the title of Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.
A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning; at least one year must be in the field of aging.
Education and/or experience equivalent to the stated degree and experience may qualify. Experience may substitute for education year for year, but candidates must have one year of qualifying experience in the field of aging and a four-year high school diploma or equivalent approved by a State Department of Education or recognized accrediting organization.
For Assignment Level II, one additional year of the specified professional experience is required beyond the base qualifications.

Responsibilities

Oversee and coordinate day-to-day HIICAP activities and assign tasks and schedules.
Ensure compliance with local, state, and federal regulations, including Medicare and Medicaid policies.
Work with program leadership to develop and implement operational strategies, policies, and procedures; coordinate with departments to improve processes and program effectiveness.
Analyze financial data, prepare budget reports, recommend resource allocation improvements, manage the program budget, and ensure compliance with funding requirements.
Help manage contracted services in accordance with contract agreements, regulations, and performance expectations.
Maintain program records, including client interactions, performance metrics, and service-delivery data; prepare reports on outcomes and recommend improvements based on data.
Supervise, recruit, train, and support staff, counselors, and volunteers; provide performance feedback and identify professional development opportunities.
Guide counselors on Medicare rules and guidelines.
Promote HIICAP services to Medicare beneficiaries and community partners, and organize seminars, workshops, and informational sessions.
Collaborate with community organizations, agencies, stakeholders, and cross-functional teams to expand outreach and program impact.
Ensure high-quality, unbiased Medicare counseling; monitor counseling sessions for consistency and accuracy and help resolve complex issues escalated by counselors.
Stay current on healthcare standards and policy changes, and maintain documentation of compliance efforts.
Lead and participate in special projects and local and state initiatives, partnerships, and collaborations related to Medicare and health insurance counseling.