Program Supervisor

Terros Health•Phoenix, AZ

10d•$26 - $28•Onsite

About The Position

Under the supervision of Program leadership, the Program Supervisor plans, organizes, and directs activities at an assigned Terros Health Community Living Program/Flexcare Program location. The program provides clinical therapeutic services to adults who may use substances, have serious mental illness, have dual diagnoses, or be referred for services. The Supervisor is responsible for the location’s overall performance and its employees, including performance management, training, scheduling and coverage, crisis management, client screenings and assessments, and required documentation. This is a full-time, in-office position in Phoenix, Arizona, scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. The role offers an additional language pay differential and a full benefits package.

Requirements

High school diploma or GED and one of the following: a combination of post-high-school education in a behavioral-health-related field and full-time relevant behavioral health experience totaling six years; an associate’s degree in a behavioral health field and a combination of education and full-time relevant behavioral health experience totaling four years; a bachelor’s degree in a behavioral health field and a combination totaling two years; or a master’s degree in a behavioral health field.
Customer service skills and excellent oral and written communication skills.
Ability to use critical thinking, work independently and flexibly, and meet prescribed deadlines.
Proficiency with computer-based systems, including electronic health records, Microsoft Outlook, and other Microsoft Office products.
Valid Arizona driver’s license; must be at least 21 years old, have at least four years of driving experience, and meet Terros Health’s driving policy requirements.
Must have a valid Arizona Level One Fingerprint Clearance Card or apply for one within seven working days of assuming the role.
Must pass a background check, TB test, and other pre-employment screening.
Must pass a typing assessment at a speed of at least 25 words per minute.
Must be able to meet the position’s physical demands, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

At least one year of supervisory experience is preferred.

Responsibilities

Direct program functions and implement standards, policies, and procedures governing program performance.
Revise services to address demonstrated client needs and contractual requirements.
Develop and implement site-specific plans that support Terros Health’s strategic plan, along with program goals and objectives.
Define and recommend site objectives and issue specific objectives to direct reports.
Refer matters requiring clarification, interpretation, or exceptions to policy or budget to the Program Manager or Director.
Develop and implement plans for program staffing patterns and facilities.
Coordinate and collaborate with internal organizational components and external agencies involved with the program; seek agreement on coordination issues.
Consult with management responsible for policy or action, and keep the supervisor and employees informed about program plans and progress.
Foster community relations and maintain productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services.
Collect and maintain quality improvement data and program performance measurements.
Generate and maintain medical, organizational, and program records, including conducting preliminary and follow-up audits.
Request and receive information and update information and forms according to established formats and timelines.
Select and retain qualified employees for assigned program positions.
Provide orientation and on-the-job training to direct reports.
Ensure direct reports understand their duties, responsibilities, authority, accountability, and performance standards.
Identify training needs, support the development of direct reports, proactively manage performance, and conduct performance reviews as required.
Manage scheduling and coverage, crisis response, client screenings and assessments, and required documentation.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families.
Multiple dental plan options, including orthodontic coverage.
Vision insurance.
Group life and disability insurance.
Pet insurance.
401(k) plan with company match.
Interest-free medical line of credit.
Financial education, planning, and support resources.
Monetary company contribution toward eligible benefits.
Bilingual pay differential.
Paid time off, described as three weeks in the first year; the job details also state generous PTO/sick time of four or more weeks in year one.
Paid sick time.
Ten paid holidays annually.
Comprehensive wellness program with challenges, activities, and prizes.
Employee Assistance Program available to employees and their family members.
Trip Reduction Program.
Professional growth and career development opportunities, including scholarships, clinical supervision, and continuing education units.
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University.
Access to the Working Advantage Employee Discount Program, including savings on gym memberships, car rentals, flights, hotels, movie tickets, and more.