Program Supervisor

Chsfl • Tallahassee, FL

3d

About The Position

Children's Home Society of Florida (CHS) is hiring a full-time Program Supervisor to lead an assigned program and help ensure children and families receive high-quality services. The position provides leadership, coaching, quality oversight, and program management while supporting staff in delivering compassionate, effective, outcomes-driven care. The role may include supervising direct service and support team members; providing case consultation and guidance; monitoring workloads, records, compliance, and outcomes; collaborating with community partners; and supporting quality improvement, accreditation, grants, and program development. Direct services may be provided when needed to support program operations and client needs.

For Behavioral Health Programs, the supervisor oversees Behavioral Health Overlay Services (BHOS), helps integrate services into daily programming, participates in clinical supervision requirements, and ensures timely, accurate clinical documentation. For Community-Based Programs, the supervisor supports strategic planning, community collaboration, leadership initiatives, and continuous quality improvement.

The role requires a bachelor's degree in a relevant field or an identified qualifying combination of education and experience, at least three years of experience working with children and families, and experience within the type of program being supervised. A Florida driver's license is required within 30 days of hire, along with daily access to a reliable, insured vehicle. All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Requirements

• Bachelor's degree in Human Services, Social Work, Counseling, Psychology, Family Services, or a related field; alternatively, an AA/AS degree in Counseling, Social Work, or a related field plus applicable qualifying experience, or a Child Development Associate (CDA) credential plus qualifying program-specific experience.
• At least three years of experience working with children and families.
• Experience within the type of program being supervised.
• Florida driver's license within 30 days of hire.
• Daily access to a reliable and insured vehicle.
• Knowledge of community resources and family service systems, program operations and contract compliance, quality assurance and performance improvement, child and family development, and community-based service delivery models.
• Skills in leadership and team development, coaching and mentoring, program management and administration, data analysis and reporting, strategic planning and problem-solving, relationship building and stakeholder engagement, and use of Microsoft Office Suite and reporting systems.

Nice To Haves

• Master's degree in Human Services, Social Work, Counseling, Psychology, Public Administration, or a related field.
• Supervisory experience.
• Program management experience.
• Behavioral health, family support, case management, prevention, or community services experience.

Responsibilities

• Supervise, coach, and develop direct service and support team members.
• Provide individual supervision, case consultation, and team guidance.
• Assign cases and monitor workload distribution to support quality service delivery.
• Support staff with complex, high-risk, or crisis situations.
• Review case files, documentation, and service records for quality and compliance.
• Monitor contract requirements, program standards, and performance outcomes.
• Collaborate with community agencies, service providers, and system partners.
• Participate in treatment team meetings and multidisciplinary collaborations.
• Develop reports, performance measures, and program evaluations.
• Use data to identify trends, improve outcomes, and drive quality improvement initiatives.
• Support accreditation efforts, grant initiatives, and program development opportunities.
• Provide direct services when necessary to support program operations and client needs.
• For Behavioral Health Programs, oversee BHOS and its integration into daily programming, participate in clinical supervision requirements, and ensure timely and accurate clinical documentation.
• For Community-Based Programs, support strategic planning, community collaboration, leadership initiatives, and continuous quality improvement.

Benefits

• Generous paid time off, holidays, and sick leave.
• Comprehensive health, dental, vision, and wellness benefits.
• 403(b) retirement plan with employer match.
• Leadership development, ongoing training, and advancement opportunities.
• Employee discounts and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager