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Try It Now, FreeProgram Managers are responsible for driving program objectives and delivering a successful outcome. They should demonstrate effective leadership, communication and collaboration capabilities in order to ensure teams are working closely to achieve project goals. Your resume should highlight program success metrics, such as cost reductions, improved customer satisfaction, and risk reduction. Additionally, emphasize your experience with budget and timeline management, performance metrics, cross functional collaboration, and crisis management to show your potential employer that you have the skills to successfully lead a program.
Samantha Lee
samantha@lee.com
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(233) 617-3680
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linkedin.com/in/samantha-lee
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@samantha.lee
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Program Manager
Motivated Program Manager with 4 years of experience in performance-based goal setting, customer relationship building, internal team collaboration, and development of data-driven insights. Highly skilled in leading cross-functional teams, budget and timeline management, and creating best-practices that deliver streamlined processes and reduced program costs. Proven success in achieving program objectives ahead of deadlines while consistently increasing program outcomes and customer satisfaction.
WORK EXPERIENCE
Program Manager
3/2022 – Present
Stellar Strategies
- Implemented a performance-based goal setting strategy which resulted in an 8% improvement in program completion rate within the first quarter
- Developed and maintained positive customer relationships by introducing a customer feedback monitoring process which improved customer satisfaction by 15%
- Cultivated successful internal relationships by coordinating collaboration among cross-functional teams using a robust training program which increased program efficiency by 10%
Program Administrator
3/2020 – 3/2022
Phoenix Enterprises
- Designed and administered extensive performance metrics to provide data-driven insights, resulting in a 12% increase in program outcomes
- Established and managed strict timelines and budgets to ensure successful delivery of program objectives while maintaining a low cost operational model
- Successfully identified, analyzed and managed interdependent activities, resulting in a 10% decrease in program risk and a 20% improvement in customer satisfaction
Program Analyst
3/2019 – 3/2020
Infinity Holdings
- Created a “best practice” approach to program execution which resulted in streamlined processes, improved customer relationships, and reduced expenditure of program resources by 8%
- Led cross-functional team of program specialists, project managers, and external partners while adjusting individual roles to achieve program goals and requirements
- Developed ongoing solutions to address program related issues, risks, and conflicts to ensure successful project completion on or ahead of deadlines
SKILLS & COMPETENCIES
- Strategic Planning
- Budget Monitoring
- Cross-functional Team Coordination
- Performance Metrics Management
- Project Management
- Risk Analysis
- Resource Allocation
- Goal Setting
- Relationship Building
- Conflict Resolution
- Process Optimization
- Decision Making
- Time Management
- Training & Development
- Stakeholder Management
- Resource Management
- Negotiation
- Change Management
- Quality Assurance
- Adaptability
- Data Analysis
- Critical Thinking
COURSES / CERTIFICATIONS
Program Management Professional (PgMP)
12/2022
Project Management Institute
Education
Bachelor of Science
2016 - 2020
Boston University
Boston, MA
- Management
- Project Management