Program Supervisor

City of Allen•Allen, TX

About The Position

The Program Supervisor oversees the operations of the recreation division, its staff, and related programs. The role supervises assigned employees, manages divisional budgets and cost-recovery goals, monitors staff work, and ensures facility operations and general maintenance are scheduled and completed. The position provides direction to other employees and oversees recreation and fitness programming, facility services, customer service, and children’s camps. The position is full-time and non-exempt, with benefits. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating weekends. The schedule may be modified to meet department needs. Varied shifts, including opening and closing shifts and holidays, may be assigned, and overtime may be required when needed. The position serves as Rotating Supervisory on Duty.

Requirements

Bachelor’s degree in Parks and Recreation, Health, Fitness, or a related field, plus four years of recreation industry experience, including at least two years in a supervisory role; or an associate degree plus eight years of recreation industry experience, including at least two years in a supervisory role; or a high school diploma or equivalent plus 12 years of recreation industry experience, including at least two years in a supervisory role. Other combinations of education and experience may be considered.
Safe driving record and valid Texas Driver’s License.
Clear criminal background check and pre-employment drug screen.
CPR/First Aid Certification.
Knowledge of city rules, regulations, policies, and procedures; municipal budgetary policies, requirements, and procedures; supervisory methods and techniques; and modern office practices, procedures, and equipment.
Skill in establishing and maintaining working relationships; assessing and prioritizing multiple tasks, projects, and demands; customer service and conflict resolution; identifying opportunities to improve customer service; using a personal computer and business software; interpreting City, State, and Federal rules and regulations; preparing accurate reports and correspondence; working effectively in a high-pressure environment with changing priorities; and communicating effectively orally and in writing.
Ability to sit or stand for long periods, lift 25 pounds, work outside, and operate a city or personal vehicle for business purposes.

Responsibilities

Oversee recreation facility operations, staff, and associated programs, including facility program and personnel budgets, program quality, policies and procedures, and the member and guest experience.
Develop annual strategic action plans for programming, marketing, and sales to meet budget objectives.
Lead personnel management, including hiring, candidate selection, and interviews; provide training; foster a positive work environment; conduct performance reviews and staff meetings; create schedules; address staff concerns; and administer discipline when necessary.
Manage recreation and fitness division budgets to achieve cost recovery by optimizing revenue and controlling expenses.
Reconcile financial transactions and records, process and approve refunds, monitor payroll for staff and contract employees, and maintain inventory.
Manage service pricing, revenue performance, and expenses to meet forecasts and budget goals.
Oversee facility program development by creating program descriptions, recruiting instructors, developing schedules, reviewing instructor contracts, and supervising recreational activities and sports leagues.
Ensure accurate and timely program data entry for brochure periods.
Ensure the facility is clean and orderly and equipment is in working order; procure preventative and repair maintenance services for the facility and equipment.
Address and resolve public complaints, make discretionary customer-related decisions, train staff in customer service practices, and support customer-service goals.
Serve as Rotating Supervisory on Duty.
Plan, coordinate, and oversee daily operations of children’s camps, including supervising counselors, coordinating activities, ensuring participant safety, and providing a positive, engaging, age-appropriate environment.
Work varied shifts, including opening, closing, weekends, and holidays, as assigned; work overtime if needed.