Program Supervisor

Arizona Department of Administration•Phoenix, AZ

3d•Hybrid

About The Position

The Arizona Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Rehabilitation Services Administration (RSA), is seeking a Program Supervisor to oversee Vocational Rehabilitation staff and ensure case management practices comply with RSA policies and procedures. The role includes personnel supervision, case review and approval, performance analysis, and representation of RSA in community and stakeholder settings. The position is based at 3443 North Central Avenue in Phoenix, Arizona, and operates in a hybrid work environment. Remote work may be available within Arizona, with at least two days per week in the office or hoteling space. Travel is required for state business. The advertised salary is $28.0288 per hour ($58,299.90 annually).

Requirements

Master's degree in Rehabilitation Counseling or a related field.
At least one year of paid or unpaid experience working with individuals with disabilities.
At least one year of supervisory or management experience.
Knowledge of federal and state Vocational Rehabilitation laws, regulations, rehabilitation principles and practices, and reporting requirements.
Knowledge of disabilities, effective case management techniques, counseling techniques, and effective management and supervisory techniques.
Skills in leadership, problem solving, decision making, negotiating, data analysis and interpretation, and oral and written communication.
Ability to work with diverse stakeholders, prioritize tasks, provide leadership and team building, and establish and maintain effective working relationships.
Subject to searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
Must have or meet requirements to obtain a valid Level One Arizona fingerprint clearance card before the first day of employment.
Must pass background and reference checks; employment depends on completion of the stated process and the agency's ability to reasonably accommodate restrictions.
Must successfully complete E-Verify.
Travel is required for state business. If driving or vehicle use is an essential job function, must maintain a current, valid, class-appropriate driver's license, meet required driving-record and training requirements, and maintain required liability insurance when using a personally owned vehicle on state business.

Nice To Haves

Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Responsibilities

Supervise and provide oversight to Vocational Rehabilitation staff.
Handle personnel functions, including hiring, staffing, coaching, mentoring, evaluating, and training.
Complete unit reports; analyze and interpret case management and performance reports and determine appropriate actions.
Represent RSA at community partnership and stakeholder meetings, forums, boards, committees, and work groups.
Participate in public relations and community outreach, and respond to public and program inquiries.
Research and respond to client inquiries and appeals.
Facilitate regular team meetings, discussions, and case staffing; assign workloads and duties.
Review cases for quality assurance through formal and informal case reviews.
Review and approve client cases.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.