Department Manager/Area Supervisor

Ross Dress For Less•Erial, NJ

20h•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area of the store and for general store operations and supervision when serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is properly presented, keeping work areas clean, and executing and supervising operational processes. The Area Supervisor supports safe and secure store operations, customer service, merchandising, loss prevention, front-end and fitting-room procedures, and administrative duties assigned by the Store Manager. The position requires evening and weekend availability and involves extensive standing, walking, and movement around the store.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and a PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the store, supervise Associates, and oversee general store operations when acting as Manager on Duty.
Maintain a safe and secure store environment; monitor sales-floor safety, correct or report hazards, manage building security, conduct scheduled fire-alarm testing, and follow customer accident and emergency procedures.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates and represent the Company brand.
Maintain professional appearance and ensure Associates follow the Company Dress Code.
Keep store areas clean, maintained, and merchandised to standard, including daily trash removal.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, and other merchandising practices.
Receive merchandise trucks and non-merchandise deliveries as needed; organize stockrooms, secure and process back-stock, and help place merchandise on the sales floor.
Merchandise the assigned department, implement monthly presentation guidelines, complete floor moves and promotional signing, perform re-wraps, and reduce loss due to damage.
Comply with the Loss Prevention Awareness Program; maintain customer-service presence and loss-prevention awareness, safeguard confidential information, cash, credit-card information, and merchandise, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Execute Company best practices and maximize productivity while minimizing steps and extra touches.
Supervise front-end operations, ensure Associates follow Company standards, manage customer wait times and lines, and train and coach Associates on registers, shortage control, and front-end procedures.
Manage Associate backup, lunch, and break schedules; ensure equipment and supplies are maintained and front-end recovery is completed.
Ensure go-backs are expedited, scanned, security-tagged, ticketed, and processed properly; teach Scan and Bag practices and ensure merchandise salability in designated front-end and feature areas.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, tagged, and secured as needed.
Ensure cash pulls and bank deposits follow Company policy and provide front-end control when needed.
Follow policies for refund and Associate purchase approvals, tills and safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll tasks as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.