Operations Supervisor
Davids Bridal•Pineville, NC
About The Position
As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. The role calls for a dynamic, attentive, inspiring leader who builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The Operations Supervisor develops a high-performance climate and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale (POS) system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours stay within the monthly budget; monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations combined.
- Monitor inventory management, special orders, receiving processes, layaway, out-of-stock merchandise, and repairs, and ensure merchandise meets first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
