Operations Supervisor

Grifols•Owensboro, KY

12d•Onsite

About The Position

The Operations Supervisor works in a plasma center, maintaining the ability to perform tasks across the center, fulfill production employee roles, and supervise donor flow. The position ensures compliance with applicable state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal company procedures. It oversees donor selection, plasma collection, manufacturing records, and accurate documentation to maintain production and quality standards. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain a clean facility and equipment in good working order, submits required reports, assists with donor funds, and supports employee training. The role also requires communication with other service areas, building rapport with donors, reporting unsafe conditions, and assisting management with tasks that support company objectives. The supervisor may be trained to repair plasma center equipment.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Ability to communicate information and ideas clearly and understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks in response to variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Hearing acuity; color perception and discrimination; and near and far vision correctable to 20/30 in one eye and 20/100 in the other eye.

Responsibilities

Maintain the ability to perform tasks within the plasma center, fulfill production employee roles, and supervise donor flow.
Learn and comply with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Help maintain the facility in a neat and clean condition and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist in training new employees and retraining current employees.
Communicate with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks needed to pursue company objectives.