Shift Supervisor

The Coalition for the Homeless of Central Florida•Orlando, FL

20h

About The Position

The Guest Services Shift Supervisor provides leadership and oversight to Guest Service Professionals and Receptionists. The role requires detailed planning, organizational and problem-solving abilities, professionalism, commitment, and adaptability to uphold Coalition values and maintain an environment of dignity, respect, and cooperation. The supervisor provides leadership on campus in the absence of management and senior leadership and oversees staff, guest services, supplies, inspections, incident response, and operational procedures. This is an hourly, non-exempt, full-time position reporting to the Manager of Guest Services. The description notes that additional job-related duties may be assigned and that employment is at will.

Requirements

At least a high school diploma or GED.
Leadership experience.
Ability to provide leadership and manage staff.
Excellent communication skills and ability to give staff clear direction, training, and instructions.
Ability to work as a team player.
Proficiency with Microsoft Word, Excel, and Outlook Express; proficiency in Microsoft Office, Word, and Excel is also specified.
Organizational, critical-thinking, and problem-solving skills.
Time-management, planning, and organizational skills.
Strong communication and mathematical skills.
Ability to protect confidential information and use discretion.
Ability to interpret and communicate Coalition policies verbally and in writing.
Ability to work flexible hours based on agency needs.
Ability to sit for prolonged periods; communicate effectively through talking and hearing; operate a computer, telephone, and other office equipment; reach with hands and arms; stoop, kneel, or crouch as needed; occasionally lift and move up to 25 pounds; and meet close-vision and focus-adjustment requirements.
Consistent and punctual attendance in accordance with Coalition policy.

Nice To Haves

Understanding of the homeless population is preferred.
Bilingual candidates and veterans are encouraged to apply.

Responsibilities

Provide campus leadership in the absence of management and senior leadership.
Directly supervise Guest Services Professionals and Receptionists; promptly notify the Guest Services Manager of performance issues or employee violations.
Monitor and document staff performance, provide feedback, and contribute feedback to performance reviews.
Provide breaks and staff coverage when needed due to absences.
Coordinate, maintain, and assist with dorm inspections, cleanup, and organization.
Oversee inventory of guest supplies, including toiletries, towels, linens, hygiene products, and donated clothing.
Oversee Guest Support Professionals when their direct supervisors are absent.
Notify the Assistant Director of Operations or Guest Services Manager of needs for cleaning supplies, guest linens, and universal precaution equipment.
Ensure guests are properly screened by security when entering campus.
Oversee and conduct weekly dorm inspections with Housing Specialists.
Review incident reports, provide staff feedback and training, and submit reports within agency policy timeframes.
Mediate disagreements between staff or guests and de-escalate crises that could lead to physical violence.
Ensure security follows Standard Operating Procedures when leadership staff are absent.
Ensure Childcare Food Program (HCNP) compliance, including meal components and meal counts during guest mealtimes.
Provide ongoing training and coaching to direct reports.
Collect meal-serve census data for guest mealtimes.
Ensure the integrity of guest mail handling.
Ensure the security of guests associated with cold nights and disasters.
Complete internal incident reports in Incident Tracker as needed and hold subordinates accountable for completing required reports.
Perform other duties assigned by the Guest Services Manager and/or Assistant Director of Operations.
Protect confidential employee and guest information, verify authority to access records before discussing files, and secure confidential information appropriately.
Report suspected child or vulnerable-adult abuse, abandonment, neglect, or exploitation to the Florida Abuse Hotline when required.
Follow Coalition policies and procedures, maintain confidentiality and discretion, attend work consistently and punctually, support appropriate new ideas and change, represent the Coalition professionally, demonstrate integrity and accountability, and communicate Coalition policies effectively.