Supervisor Jobs

About The Position

Requirements

• Previous hotel front desk experience required.
• Working knowledge of hotel property management systems, front desk procedures, and payment processing.
• Strong leadership, communication, and guest service skills.
• Ability to coach associates, delegate work, and hold the team accountable to service standards.
• Sound judgment and a calm, professional approach to resolving concerns.
• Attention to detail and the ability to manage competing priorities.
• Flexibility to work scheduled shifts, including evenings, weekends, and holidays.
• Ability to perform essential duties, including prolonged standing, with or without reasonable accommodation.

Nice To Haves

• Supervisory or lead experience strongly preferred.

Responsibilities

• Supervise front desk operations during assigned shifts, ensuring efficient check-ins, check-outs, and attentive guest service.
• Assign daily responsibilities, coordinate breaks, and maintain appropriate desk coverage.
• Coach and train associates on service standards, hotel systems, payment procedures, and guest issue resolution.
• Handle escalated guest concerns, resolve issues within authority, and communicate follow-up needs to management.
• Monitor arrivals, departures, room availability, special requests, and group activity.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments regarding room readiness and guest needs.
• Verify compliance with billing, cash-handling, payment authorization, and shift reconciliation procedures.
• Review shift reports and communicate outstanding guest issues, billing discrepancies, and operational concerns.
• Maintain guest privacy and enforce identification, room-key, and security procedures.
• Support loyalty program recognition and communicate hotel amenities and services.
• Assist management with scheduling, performance feedback, and identifying training needs.
• Follow emergency procedures and promptly escalate safety or security concerns.
• Perform Front Desk Agent duties as needed to support the team.