Donations Field Supervisor

Evergreen Goodwill•Seattle, WA

17h•Onsite

About The Position

The Donations Field Supervisor supervises donation station attendants at one or multiple attended donation center sites and ensures appropriate staffing across all sites. The role provides initial and ongoing training and supervision for ADC personnel, coordinates with Transportation and Donations departments to support the flow of donated goods, maintains employee morale, and conducts performance evaluations as needed. The supervisor oversees employees, equipment, facilities, and logistics; schedules and assigns work; supports customer satisfaction; addresses workplace issues; prepares reports; monitors projects; and maintains a clean and safe work environment. The position requires regular travel to various locations and work in outdoor and warehouse environments with variable temperatures and exposure to dust.

Requirements

High school diploma or equivalent.
Two years of donations experience, including supervisory experience.
Valid Washington State driver's license and good driving record.
Basic understanding of Microsoft Office products, including Word and Outlook.
Proven ability to provide excellent customer service.
Able to become certified to drive a forklift.
Able to lift and carry 40–60 pounds.
Fine motor control to grasp, handle, and manipulate objects with fingers.
Able to stand for long periods.
Able to frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
Able to travel across stairs, ramps, and uneven terrain.
Ability to organize, sort, categorize, count, add, and subtract; interpret data; and solve problems.
Written and verbal communication skills.
Reliable transportation for regular travel to various locations.

Responsibilities

Build and maintain internal and external customer satisfaction.
Schedule and assign employees to meet operational requirements.
Manage employees, equipment, facilities, and logistics for each attended donation center.
Set expectations, instruct and coach employees, and identify training needs.
Interview and hire employees.
Address workplace problems affecting employee performance and productivity, partnering with the Donations Manager and Human Resources when appropriate.
Prepare and maintain reports and data by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Maintain a clean work environment.
Promote safe work practices through awareness and observation, assist with employee safety training, and report potential hazards or accidents.
Perform other duties as assigned.
Ensure proper staffing at all attended donation center sites.
Provide initial and ongoing training and supervision for ADC personnel.
Coordinate with Transportation and Donations departments to support the proper flow of donated goods.
Maintain employee morale and conduct periodic performance evaluations as needed.